American Airlines Is Hiring |Customer Service Manager, Airport Customer Care
Date: Sep 3, 2021
Location: DFW Intl Apt (DFW-TRML)
Extra Areas: None
Requisition ID: 47936
Intro
Are you able to discover a world of prospects, each at work and through your day off? Be part of our American Airways household, and also you’ll journey the world, develop your experience and develop into the most effective model of you. As you embark on a brand new journey, you’ll sort out challenges with flexibility and charm, studying new abilities and advancing your profession whereas having the time of your life. Be at liberty to counterpoint each your private and work life and hop on board!
Why you will love this job
- This job is a member of the Hubs & Gateways Group or Stations inside the Buyer Expertise Division.
- Answerable for making certain a excessive performing operation by main, partaking, teaching and creating front-line group members. Additionally answerable for supporting their groups’ efforts in making a protected, dependable operation whereas delivering an elevated buyer expertise.
What you will do
- Drives operational excellence
- Creates an setting that cares for our frontline group members and celebrates the group successes
- Leads airport group to carry out their work in a protected, environment friendly method and in compliance with Federal, state and native laws together with DOT, FAA and different authorities companies
- Offers frontline group distinctive help by a wide range of mechanisms to ensure that them to ship superior customer support
- Coaches and mentors frontline group members in ability improvement, customer support elevation and firm tradition behaviors
- Promotes an setting of mutual respect and belief between frontline group members
- Establishes and promotes efficient relationships with exterior and inside buyer base that fosters compassion, authenticity, integrity, respect and dignity
- Offers the path and applicable help construction utilizing efficient sources to allow the group to ship excessive efficiency
- Assesses operational setting and circumstances to make sure company and native scorecard metrics are fulfilled by collaboration throughout departments and ranges
- Capability to work further hours when there are operational wants
- Capability to work rotating shifts together with weekends, holidays and days-off
All you will want for achievement
Minimal {Qualifications}- Training & Prior Job Expertise
- Excessive College diploma or GED equivalency
Most popular {Qualifications}- Training & Prior Job Expertise
- Earlier airport customer support expertise
- 2 years expertise main others
- Data of firm insurance policies and procedures and useful automation purposes
All you will want for achievement
Expertise, Licenses & Certifications
- Capability to carry out the most effective efficiency within the workforce by proactive worker engagement and help for an inclusive working setting
- Capability to actively hear – giving full consideration to what different individuals are saying, taking time to grasp the factors being made, asking questions as applicable
- Important pondering means – utilizing logic and reasoning to establish the strengths and weaknesses of different options, conclusions or approaches to issues
- Capability to observe and assess efficiency of self, group members and the operation to make enhancements or take corrective motion.
- Sturdy choice making abilities
- Capability to work independently in addition to collaboratively
- Capability to work underneath demanding operational circumstances
- Capability to prioritize and execute with a way of urgency and preciseness
- Capability to make use of sound enterprise judgment to resolve points with inside and exterior clients
- Capability to coordinate station actions and collaborate with multi-functional departments and companies to make sure important wants are met for a protected, environment friendly, on-time operation
- Data of Microsoft Workplace to incorporate Phrase, Excel, PowerPoint, Outlook, and so forth.
- Has USPS clearance or the power to acquire USPS clearance. USPS has a five-year United States residency requirement.
What you will get
Be at liberty to make the most of all that American Airways has to supply:
- Journey Perks: Able to discover the world? You, your loved ones and your folks can attain 365 locations on greater than 6,800 each day flights throughout our international community.
- Well being Advantages: On day one, you’ll have entry to your well being, dental, prescription and imaginative and prescient advantages that will help you keep effectively. And that’s simply the beginning, we additionally provide digital physician visits, versatile spending accounts and extra.
- Wellness Packages: We wish you to be the most effective model of your self – that’s why our wellness packages give you all the suitable instruments, sources and help you want.
- 401(okay) Program: Obtainable upon rent and, relying on the workgroup, employer contributions to your 401(okay) program can be found after one yr.
- Extra Advantages: Different nice advantages embrace our Worker Help Program, pet insurance coverage and reductions on inns, vehicles, cruises and extra
Really feel Free to be your self at American
From the group members we rent to the purchasers we serve, inclusion and variety are the inspiration of the dynamic workforce at American Airways. Our 20+ Worker Enterprise Useful resource Teams are targeted on connecting our group members to our clients, suppliers, communities and shareholders, serving to group members attain their full potential and creating an inclusive work setting to fulfill and exceed the wants of our numerous world.
Are you able to really feel an amazing sense of satisfaction and satisfaction as you do your half to maintain the biggest airline on this planet working easily as we look after individuals on life’s journey? Be at liberty to be your self at American.
Extra Areas: None
Requisition ID: 47936
Nearest Main Market: Dallas
Nearest Secondary Market: Fort Price
Job Phase: Service Supervisor, Supervisor, Buyer Service, Administration
