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South West Air Careers : Supervisor Customer Service Vacancy

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Southwest will present a secure work setting with equal alternative for studying and private progress.  Staff will probably be offered the identical concern, respect, and caring angle throughout the group that they’re anticipated to share externally with each Southwest Buyer.

WORK ACTIVITIES/CONTEXT:

  • Works intently with fellow Supervisors and Management to realize Station aims
  • Units clear expectations on day by day assignments and procedures or course of adjustments to Staff
  • Assists in coaching Operations, Buyer Service and Skycaps (in areas with SWA skycaps) Brokers to make sure that they’re conscious of acceptable laws, procedures, and Firm insurance policies.
  • Proactively reallocates Brokers through the day to satisfy instant operational wants and determines additional time as wanted.
  • Checks on provides and tools to find out that station wants are met.
  • Determines that plane are correctly serviced and provisioned previous to departure and that each one kinds and data are correctly accomplished and maintained.
  • Coordinates, as wanted, with all departments to keep up the station’s on-time efficiency.
  • Supplies particular care, consideration and help to all SWA Clients as wanted.
  • Critiques the work efficiency of Operations and Buyer Service Brokers to make sure that their work efficiency, attendance, and look meet Firm necessities.

Might carry out different job duties as directed by Worker’s Leaders.

BASIC QUALIFICATIONS:

Excessive Faculty Diploma, GED or equal training required.

Will need to have authorization to work in the US as outlined by the Immigration Reform Act of 1986.

EDUCATION:

  • Excessive Faculty diploma or equivalency required.
  • School coursework or diploma could be an asset. 

WORK EXPERIENCE:

  • Two years of airline associated work expertise in customer support features most well-liked. 

LICENSING/CERTIFICATION:

  • Should be capable to get hold of a SIDA badge and meet all native airport necessities.
  • A sound state motorized vehicle operator’s license is most well-liked
  • Could also be required by Station Management to acquire a Customs Seal and meet all necessities to work worldwide flights.

PHYSICAL ABILITIES:  

  • Should be capable to raise and/or transfer gadgets as much as 70 kilos regularly and repetitively raise and/or transfer weights of 40 to 50 kilos onto raised surfaces.
  • Should be capable to climb, bend, kneel and stand on a frequent foundation and for prolonged intervals.
  • Should be capable to work in cramped or excessive locations.  Should be capable to carry heavy gadgets up and down jetway stairs.
  • Should keep the flexibility to put on prescribed uniforms.    

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Should be capable to get hold of GSC qualification.

  • Should adjust to DOT drug and alcohol testing program
  • Capacity to kind and/or use a pc keyboard with adequate pace to satisfy the calls for of job.
  • Capable of learn paperwork, comply with directions, study, perceive, and educate Operations & Buyer Service procedures, guidelines, and laws.
  • Should pay attention to hazardous conditions and be capable to deal with emergencies as wanted.
  • Should work underneath tight time constraints to perform fast turns of plane.
  • Capacity to work properly with others as a part of a workforce, meet the general public, and work underneath hectic conditions.
  • Should possess good written expertise and be capable to successfully talk verbally by phone, head to head, and public handle methods.
  • Should be capable to be alert to transferring automobiles or plane and use radio tools.
  • Should be capable to talk info and directions verbally and/or through radio tools.
  • Should current a well-groomed look in accordance with the Floor Operations Worker Handbook
  • Should be capable to carry out all job features inside a restricted house.

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OTHER QUALIFICATIONS: 

  • Should be at the least 20 years of age.
  • Capacity to work shift work and/or additional time. 
  • Should be totally vaccinated towards COVID-19 by begin date to adjust to Government Order 14042, which requires workers of federal contractors to be totally vaccinated towards COVID-19

Should keep a well-groomed look per Firm look requirements as described in established tips.

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