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British Airwaysn Is Hiring : Opportunity – Customer Experience Representative

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Job Description

P&O Alternative – Buyer Expertise Consultant

Alternative for these affected by latest modifications at P&O Ferries

Buyer Expertise Consultant

Location: Heathrow

Full time – Everlasting

Wage – £20,750 + shift pay

At British Airways, we take large pleasure in our previous – however we’re seeking to the longer term as an airline that loves embracing the most effective of recent Britain. Our nation’s creativity, range, model, wit and heat are the identical particular qualities that make us who we’re. 

In case you’re manufactured from the identical qualities as us, you possibly can quickly be a part of the following chapter of our story. Collectively as one group, we’re connecting Britain with the world and the world to Britain like nobody else. 

Do you want working in a fast-paced surroundings, the place two days are by no means the identical?

As a Buyer Expertise Consultant, you’ll host all British Airways and any third celebration dealing with clients all through the bottom buyer journey together with however not restricted to verify in, boarding, connections, arrivals and customer support touchpoints making certain a secure and distinctive stage of customer support.

Now’s a really thrilling time to be becoming a member of the group, and we wish to hear from you! 

  What it is advisable be a part of us:

  • Aged 18 or over on the time of software​
  • Fluent in each spoken and written English​
  • Maintain a legitimate passport (with minimal of 12 months earlier than expiry date)​
  • Unrestricted proper to stay and work within the UK​ with out requirement for sponsorship
  • Means to acquire and retain an airside cross​
  • Prepared and in a position to work shifts masking 24 hours a day, 7 days per week, three hundred and sixty five days a yr​
  • Hospitality expertise fascinating​

In return, you’ll obtain the thrill of working in an thrilling, quick paced surroundings, underpinned by world class coaching and improbable improvement alternatives. That’s to not point out the aggressive wage, shift allowances and beneficiant concessions.

At British Airways we provide a variety of versatile advantages similar to:

  • Versatile Advantages Scheme. Our new versatile advantages scheme is obtainable to colleagues and can provide a variety of advantages to select from together with a market-leading outlined contribution (DC) pension, serving to you save for the longer term. The scheme provides colleagues alternative and extra management over your advantages and the way you spend the contributions that you’ll obtain from British Airways. The vary of advantages to select from embrace – crucial sickness cowl, childcare vouchers, cycle to work, extra life insurance coverage cowl, personal medical insurance coverage, dental plan and healthcare money plan.
  • Fly the World (Workers Journey). From day one, you should purchase discounted business tickets, generally known as ‘Hotline’ tickets, in your personal use or for family and friends. On becoming a member of, you’ll be eligible for limitless standby and premium standby fares, for you and your nominees, With BA. After a qualifying interval this can lengthen to different accomplice airways. After 5 years, you’ll even be eligible to 1 concession per yr for you and your nominees to make use of on any eligible route on our community. Taxes and fees apply.
  • Cargo Concession. After six months, you’ll be entitled to an annual cargo concession of as much as 250kg to move private property on our community – you solely need to pay 10% of the relevant Air Cargo Tariff.
  • Properly-Being. Wellbeing sponsors and advisers throughout British Airways promote quite a lot of wellbeing and inclusion initiatives. We additionally provide a wide range of different advantages that will help you develop as an expert and keep wholesome and productive.
  • You may get pleasure from particular reductions and financial savings on a variety of merchandise similar to accommodations to tie in together with your workers journey journey.
  • Automotive Parking. At our Westbase web site close to Heathrow, you’ll be able to park free of charge for as much as two weeks while you go on vacation – an enormous saving!
  • BA Golf equipment. Present all kinds of sports activities and leisure amenities, with free membership in your first yr. Get entangled in something from athletics to yachting, angling to yoga.


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