Senior Customer Service Specialist, Cabin Connectivity
Senior Buyer Service Specialist, Cabin Connectivity-32885
Work LocationCenter East, India & Africa-United Arab Emirates-Dubai
As Senior Buyer Service Specialist, Cabin Connectivity you can be chargeable for managing SITA FOR AIRCRAFT clients’ satisfaction. You’ll be answerable for performing the customer support administration actions for SITA FOR AIRCRAFT Cabin services and products.
Reporting to the Supervisor Buyer Functions Help, you can be part of a world workforce chargeable for the customer support almost about in-flight connectivity merchandise.
At SITA, we’re assembly the brand new wants of journey …at the moment! Are you prepared to hitch us?What you’ll do
- Monitor the efficiency indicators out there to make sure that the SITA FOR AIRCRAFT product efficiency delivered to the client is assembly the customer-defined service ranges. When relevant, provoke and coordinate service enchancment plan;
- Coordinate and follow-up of airborne gear assist actions carried out by these airways and respective OEM companions to make sure a great reactivity and well timed restoration (i.e. difficulty fixing and deployment of OEM updates retrofit)
- by supporting the airways in making certain easy coordination between the events,
- by analyzing and assessing fleet efficiency and coordinating any pro-active actions with the airways and or OEM and following the SITA FOR AIRCRAFT drawback administration commonplace.
- by managing and enhancing the operational efficiency of the SITA FOR AIRCRAFT gear suppliers’ companions in direction of airways and SITA FOR AIRCRAFT;
- Preserve clear visibility of the standing of all technical enquiries and operational features of the assist actions relating to every Airline;
- Implement good buyer engagement practices and drive buyer change request;
- Handle and produce recognized reporting to those airways, inside groups or OEM, Together with development evaluation, actions and repair enchancment plan motion monitoring and administration;
- Present knowledgeable enquiry dealing with in coordination with the SITA FOR AIRCRAFT 24/7 Help Service desk, for service requests which require additional investigation or evaluation. When essential, you’ll work with Degree 2 and three assist groups and exterior events: airframe producers and/or avionics distributors to coordinate such investigation;
- Guarantee buyer suggestions and necessities are channelled to SITA FOR AIRCRAFT Product and Enterprise Growth groups;
- Symbolize SITA FOR AIRCRAFT and drive for patrons’ satisfaction at formal nose to nose or any common opinions or contacts with the purchasers. Managing buyer satisfaction survey high quality loop.
- 3-8 years of progressive expertise with an plane producer technical assist group, or an avionics gear producer technical assist group, or an airline upkeep and/or engineering group
- At the very least three years of Buyer Service expertise or expertise as a Subject Help Consultant
- Confirmed expertise in multi-country, multi-disciplinary, multi-cultural organizations or initiatives
- College diploma or equal ideally in Electronics, Telecommunications, Pc Science, Engineering, Arithmetic or Aviation
- Information of ITIL and Service Administration practices and procedures;
- Information of satellite tv for pc know-how, connectivity platforms and plane avionics;
- Fluency in English (spoken and written), one other language shall be a plus
- Analytical expertise: means to construct and construction evaluation, to handle development, to detect patterns
- Downside Fixing expertise
- Robust Buyer Focus
- Glorious workforce participant, a robust communicator and talent to work underneath strain
- Competent in Microsoft Workplace merchandise, Excel superior proficiency, Energy Bi expertise is a plus
- Capacity to be taught quick and perceive complicated applied sciences, surroundings and companies
- Autonomy, means to work with distant groups and good reporting expertise
- Glorious presentation and communication expertise, each verbal and written;
- Capacity to symbolize SITA FOR AIRCRAFT in entrance of consumers and at massive or senior stage viewers
- Capacity to deal with buyer change requests
What we provide
SITA is a spot of change and fixed enchancment, the place we’re all the time pushing ourselves to seek out higher methods of doing issues: smarter, faster, simpler, for us and our clients and for his or her clients too. Our values underpin all the things we do at SITA.
And we provide all the good things you’d anticipate like holidays, bonus, versatile advantages, medical coverage, pension plan and entry to world class studying.
Welcome to SITA
SITA is the world’s main specialist in air transport communications and data know-how. We don’t simply join the worldwide aviation business. We apply a long time of expertise and experience to handle virtually each core enterprise, operational, baggage, and passenger course of in air transport.
We design, construct and assist know-how options all with one imaginative and prescient to create simple air journey each step of the best way. As a company, we cowl 95% of all worldwide air journey locations and work with over 2,800 air transport and authorities clients in each nook of the globe. Are you able to discover the alternatives?