About Airways – Qatar Airways – is the state-owned flag service of Qatar. Headquartered within the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke community, linking over 150 worldwide locations throughout Africa, Asia, Europe, the Americas, and Oceania from its base at Hamad Worldwide Airport, utilizing a fleet of greater than 200 plane.
Senior Buyer Companies Officers Recruitment Overview
In regards to the position:
We’re at the moment recruiting for Senior Buyer Companies Officer for Buyer Contact Centre in Ahmedabad .
The position is accountable to handle service high quality, service ranges and income technology by way of groups by adhering to redefined set requirements. Develop, handle, coordinate, and implement insurance policies and procedures by way of shut monitoring of operations and gross sales outcomes to be able to set up the unit as a high quality service supplier, to boost providers and to generate earnings.
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Particular obligations for the position consists of:
– Managing Service Ranges of all Buyer Interactions inside the Contact Centre.
– Implement new abilities and new methods geared in the direction of operational and repair excellence.
– Repeatedly work together with varied stations to know necessities and talk suggestions/options.
– Making certain name high quality and excessive stage of customer support.
– Monitor adherence to all CC SOP to make sure compliance and productive operation.
– Aiding the coaching crew in creating recurrent coaching modules.
– Act as point of interest for Buyer Care division to make sure by way of investigation of buyer complaints.
– Spotlight efficiency power / weaknesses to CC Supervisor by making ready and analyzing efficiency stories to derive corrective measures.
– Speaking current and new insurance policies to all CC workers to keep away from any misinformation and/or errors.
– Use the MIS stories to additional analyse and enhance on functioning.
– Guarantee implementation of high quality assurance system and keep high quality procedures along with High quality and Coaching Crew.
– Guarantee first name decision, zero error and operational excellence.
– Set up the division or groups targets and priorities to align with and help enterprise targets
– Put together and analyse Efficiency Sorecards of direct stories to supply them with suggestions and steering on their power and weaknesses and to agree on actions to enhance or keep outcomes
– Present Operations Crew with enter on go away planning and roster preferences to allow Operations crew to arrange rosters that meet all operational necessities
– Driving course of excellence by way of steady enchancment
– Contribute in creating and formulating the departmental technique with Contact Centre Supervisor to drive enterprise
Be a part of a rare story:
Your abilities. Your creativeness. Your ambition. Right here, there aren’t any boundaries to your potential and the affect you can also make. You’ll discover infinite alternatives to develop and work on the most important, most rewarding challenges that may construct your abilities and expertise. You’ve got the possibility to be part of our future, and construct the life you need whereas being a part of a global group.
Our greatest is right here and nonetheless to come back. To us, unattainable is just a problem. Be part of us as we dare to realize what’s by no means been accomplished earlier than.
Collectively, every little thing is feasible
About you:
To achieve success within the position, you should have the next qualification and abilities:
– Bachelors Diploma or equal
– Minimal 5 years of job-related expertise required.
– Contact Centre Administration expertise
– Managed groups in extra of fifty folks
– Expertise of GDS, notably Amadeus most popular
– Wonderful written and spoken English
– Administration and Management abilities
Our story began with 4 plane. At this time, we ship excellence throughout 12 totally different companies coming collectively as one. We’ve grown quick, damaged information and set tendencies that others observe. We don’t decelerate by the worry of failure. As an alternative, we dare to realize what’s by no means been accomplished earlier than.
So whether or not you’re creating a novel expertise for our clients or innovating behind the scenes, each particular person contributes to our proud story. A narrative of spectacular development and willpower. Now’s the time to deliver your greatest concepts and fervour to a spot the place your ambition will know no boundaries, and be a part of a very international group.
How one can apply:
Apply For Qatar Airways Senior Buyer Companies Officer Ahmedabad , INDIA Beneath
If in case you have what it takes to be a part of our 5-star crew, please take step one and apply now by importing your CV and finishing the net utility.
