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British Airways Associate Customer Experience Agent

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Job Particulars

Washington D.C., District of Columbia

Profession Space
Airport Buyer Providers


Job Description

The function

Affiliate Buyer Expertise Agent

In search of a people-focused function that provides one thing completely different? An opportunity to profit from your pleasant, useful character? Extra selection and a quicker tempo to your day? Then you definitely’ll love being an Affiliate Buyer Expertise Agent with British Airways.
When you’ve ever been to Washington DC, Dulles, you’ll know it may be somewhat busy. It’s a buzzing place the place you’ll all the time be readily available for our prospects, as a trusted ambassador for our model. The main target is listening to issues, fixing issues and making journeys smoother.
Our prospects all the time admire a simple airport expertise. So your contribution actually will matter. Regardless of the state of affairs, you’ll go the additional mile to reply queries and type out hitches, whereas including little private touches alongside the best way. It’s about making individuals really feel particular by displaying you care and all the time treating them as people.

What you’ll do as an Affiliate Buyer Expertise Agent

When you’re calm underneath strain, and naturally useful, this might be an ideal profession alternative. You’ll be welcoming prospects then guiding them by means of the shopper journey on the bottom: check-in, departure, boarding and disembarkation. Key duties embody:

• Offering full-service check-in serving to buyer with self-service methods and baggage drop. (this typically entails serving to prospects with utilizing know-how and their e-tickets)
• Resolving any queries and issues effectively – akin to points with baggage or ticket particulars
• Overseeing safety processes (visas, passports, ESTA and many others.), and serving to guarantee the protection and safety of consumers
• Supervising embarking and disembarking
• Promoting British Airways merchandise
• Offering recommendation and steering on British Airways providers and airport amenities

What it’s good to be a part of us

It takes particular qualities to be a British Airways ambassador. Expertise in a customer support function is a bonus, however we’re most considering your expertise, motivations and private traits.

• You’ll convey a powerful buyer focus, a pleasant, useful character and a optimistic, team-orientated angle.
• Resilient within the face of issue, you’ll have the self-confidence to work to tight timescales, adapt to altering circumstances and customise your interactions to every particular person.
• You can be tech-savvy and capable of advise others on utilizing new applied sciences.
• You’ll be blissful to take the initiative to get issues proper for our prospects and anticipate potential challenges.
• You want a superb normal of numeracy, efficient verbal and written communication and powerful IT expertise.

Working at British Airways is about supporting one another to all the time be our greatest. We hear and do the suitable factor, create moments that present we care, and share our knowhow to make a distinction.

There are 4 commitments that our complete crew share:
• Be protected and safe, all the time
• Be obsessed with service
• Be assured
• Be trusted advocates of British Airways

Reward package deal particulars:

Our persons are proud to work for us. They offer their all for our prospects and one another. So it’s essential to us that everybody feels valued for enjoying their half. That’s why our rewards go far past salaries. You possibly can sit up for a Complete Reward Bundle that includes engaging medical (together with imaginative and prescient) and dental plans for you and your dependents, life insurance coverage and retirement plan. And sure, there are journey advantages too.

We provide world-class coaching and improvement alternatives, plus a aggressive wage. You will additionally obtain a beneficiant annual go away allowance and spectacular advantages package deal.

Hourly wage: $13.50
Annual Go away: 10 days per 12 months prorated from begin date
Hours of labor: 20 hours per week.
Shifts: Our most typical shifts are afternoons and evenings, together with weekends and holidays.

Have to be 18 years of age or older and have unrestricted proper to dwell and work within the USA with out Sponsorship.
Should go a ten-year background test with the intention to get hold of and retain an airport authority ID.
Have to be prepared and capable of work shifts, primarily masking afternoons and evenings. These function over a 7-day sample, so you may have shifts that fall on weekends and holidays.

Please notice we don’t sponsor visa functions, conduct interviews overseas nor reimburse journey or resort expense. We don’t provide relocation help. Please bear this in thoughts if you happen to resolve to proceed along with your utility.

Proper to Work
Should have unrestricted proper to dwell and work within the US with out sponsorship.

Equal Alternative
We’re an Affirmative Motion/Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity standing, protected veteran standing, or every other attribute protected by legislation. We’re a VEVRAA Federal Contractor.

When you require any cheap changes to help you through the utility course of, please point out this at any stage.

The way to Apply
To use, electronic mail your resume to NAAirports.Recruitment@ba.com with the next topic: Utility – 4850-ASSOCIATE CUSTOMER EXPERIENCE AGENT , WASHINGTON DC– British Airways.

Please verify in your utility you meet the next necessities:

• You may have unrestricted proper to dwell and work within the US with out Sponsorship. We’ll test this at your evaluation.
• You can be found to work 20 hours every week, on shifts masking primarily afternoon and night shifts, that can embody weekends and holidays.

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