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Job Function

Present current and potential clients with a superior and constant high quality service, each straight and together with GHA. Present info and system assist to clients with regard to charges, particulars, bookings, connections, rules and different enquiries and oversee the service from GHA.

 Job Define:

– Monitor and oversee the service supplied by GHA to make sure it’s according to EK requirements, together with construct instruction, maximisation of accessible house, load management, security and advert hoc flight instruction

– Monitor import cargo receipt and breakdown, resolving any associated points

– Put together and confirm correct cargo documentation, together with monitoring of consignment standing and making certain right documentation is obtainable in accordance with native regulation and firm insurance policies

– Replace flight dealing with experiences together with identification and monitoring of irregularities and discrepancies

– Dispatch submit flight info to the right departments in a well timed method.

– Obtain and course of cargo phone reservations in a immediate, correct and environment friendly method

– Resolve buyer queries, complaints and claims, together with these escalated by Cargo Brokers

– Full administrative duties as directed by the Cargo Supervisor/Officer, together with information entry, statistics and experiences

– Present assist, steerage and training to Cargo Brokers

– Present operational assist and canopy operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

{Qualifications} & Expertise

Logistics/Cargo.Air Cargo :


 Educated to at the very least GCSE customary or equal Expertise: A minimal of three years? expertise in an Airline / Cargo Operations setting, together with at the very least 2 years as a Cargo Agent (or equal) Information/expertise: Information of Harmful Items rules and ideally maintain a DG certificates Information of Weight & Steadiness procedures and Stay Animal Regulation PC based mostly expertise together with Microsoft Phrase/ Excel/ E-mail. Fluency in English and the language of the nation you might be working is crucial. Different job associated info Shift sample The job holder can also be chargeable for adhering to the related well being and security necessities and secure working practices relevant to their employment.

Wage & Advantages

Be part of our rising group and luxuriate in a aggressive remuneration bundle, reductions on flights and lodge stays. Discover out extra about working with us in our web site www.emirates.com/careers


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