Title: Reservations Crew Trainee PT
Location: Salt Lake Metropolis, UT, US, 84121
Req ID: 22082
Place Location: Salt Lake Help Heart (SSC) The Reservations Crew is answerable for offering wonderful customer support over the telephone. The Reservations Crew should meet the Buyer’s wants via immediate responses to Buyer inquiries and requests. The Reservations Crew should possess efficient problem-solving expertise, should constantly present wonderful customer support, and should be keen and in a position to contribute to the event of a rising staff setting. After preliminary coaching has been efficiently accomplished, Crewmembers will take reservations from dwelling.
Important Tasks
- Reply steady calls and digital messages (i.e. chat, SMS textual content, e mail, and many others.) concerning normal details about airline journey on JetBlue
- Present the JetBlue expertise to each Buyer, each time
- Carry out actions together with viewing and sitting in entrance of a pc terminal, navigate and toggle between a number of screens, speak and kind on the identical time and navigating menus and screens on a pc terminal
- Promote ancillary merchandise from incoming calls
- Resolve normal customer support issues via efficient customer support strategies
- Skill to ship and obtain e mail correspondence
- Skill to provoke searches for miscellaneous travel-related data on the Web
- Skill to work independently and in a staff setting
- Different duties as assigned
Minimal Expertise and {Qualifications}
- Excessive Faculty Diploma or Basic Schooling Improvement (GED) Diploma
- Two (2) years of customer support expertise
- Capable of kind twenty-five (25) phrases per minute
- Should go an evaluation which demonstrates fundamental laptop, typing, and customer support expertise
- Skill to reply steady calls and digital messages (i.e. chat, SMS textual content, e mail, and many others.)
- Glorious verbal (phone) and written communication expertise, together with grammar
- Robust customer support expertise, together with grammar
- Information of Microsoft Workplace Suite (Excel, Phrase, PowerPoint, Outlook) and Web Explorer
- Versatile and in a position to work at any time, together with nights, weekends and holidays
- Reside within the designated calling space
- Present one phone line and a high-speed web connection (minimal 256K connection pace)
- Present a protected {and professional} office-work setting, free from background noise and distraction
- Capable of work from the Help Heart for conferences and trainings as wanted, or if experiencing technical difficulties at dwelling
- Capable of go a ten (10) yr background examine and pre-employment drug take a look at
- Legally eligible to work within the nation by which the place is situated
Most popular Expertise and {Qualifications}
- Earlier reservation and/or name middle expertise
- Earlier Gross sales expertise
- Consideration to element and powerful organizational expertise
- Efficient analysis expertise together with the power to research data and make determinations in accordance with Firm pointers
- Extremely motivated self-starter with the power to multi-task
Crewmember Expectations:
- Common attendance and punctuality
- Potential have to work versatile hours and be out there to reply on short-notice
- Nicely-groomed and in a position to keep an expert look
- When working or touring on JetBlue flights, and if time permits, all succesful crewmembers are requested to help with mild cleansing of the plane
- Organizational match for the JetBlue tradition, that’s, exhibit the JetBlue values of Security, Caring, Integrity, Ardour and Enjoyable
- Promote JetBlue’s #1 worth of security as a Security Ambassador, supporting JetBlue’s Security Administration System (SMS) elements, Security Coverage and behavioral requirements
- Establish security and/or safety issues, points, incidents or hazards that needs to be reported and report them every time attainable and by any means vital together with JetBlue’s confidential reporting programs (Aviation Security Motion Program (ASAP) or Security Motion Report(SAR))
Gear:
- Pc and different workplace gear
Work Surroundings:
- Shift bid schedule, together with nights, weekends, holidays and time beyond regulation
- Should present skilled work from home setting
- Obligatory over-time could also be required to cowl irregular operations which often trigger prolonged work days
Bodily Effort:
- Typically, not required, or as much as 10 kilos often, 0 kilos incessantly (Sedentary).
Nearest Main Market: Salt Lake Metropolis
