Description:
Function: To construct extraordinary buyer loyalty by delivering real caring with “Security At all times” by means of each touchpoint throughout the inflight buyer expertise. Lives our shared values and works as “One Crew” with all different crewmembers to execute flights reliably and seamlessly to our airline’s requirements, whereas working to all the time get higher. (No striving—that’s attempting, not doing).
Outcomes and Obligations:
Security At all times: Permits security for purchasers and crew by means of communication, steady consciousness, and a focus to all particulars onboard and across the plane.
Caring Service: Creates a buyer expertise crammed with real care in each second, from boarding to deplaning by treating every buyer as a singular particular person and understanding their wants.
Belief-Constructing Communication: Shares info precisely, straight, and easily with clients and crew to create understanding and construct belief. Listens to grasp and respect all.
Operational Excellence: Executes in-flight processes to attain meant outcomes, together with on-time efficiency, security, and assembly all regulatory requirements.
One Crew: Seamlessly works with different crewmembers to personal total efficiency and outcomes. Acts rapidly to assist and assist different crewmembers. Crewmember suggestions
Management statement and suggestions
Behavioral Competencies:
- Finds pleasure in serving to and serving others
- Collaborative team-oriented method to serving to others in any respect ranges throughout the corporate
- Potential to convey a Security At all times mindset to the whole lot
- Sturdy communication abilities: Each in sharing info and listening to grasp
- Potential to ship genuinely caring customer support
- Excellent problem-solving abilities and stock administration
- Potential to positively resolve irritating conditions
- Confirmed dependability and attendance report
- Treating all with kindness and respect
Necessities:
- Have to be a minimum of 21 years of age
- Prepared to be primarily based the place wanted
- A neat, skilled, and well-groomed picture
- Minimal peak 5’0” with out footwear
- Most peak 6’3” with out footwear
- Imaginative and prescient have to be a minimum of 20/40 with glasses or contact lenses
- Potential to bodily elevate 50 kilos from floor to waist
- Capable of stroll and stand for prolonged durations on board and in airports
- No seen tattoos
- Confirmed report of reliability and attendance
- Possess a sound U.S. Passport
- Have to be fluent in English
- U.S. citizen or alien with authorized proper to just accept employment in the US with out restriction and to journey worldwide
Training/Expertise Necessities:
- Excessive Faculty diploma or equal qualification; school diploma most popular
- Customer support expertise is most popular
